Refund policy

Exchange & Returns Policy

Eligibility & Conditions

• Timeframe: Exchanges and return requests must be raised within 7 days of receiving your order.

• Item Condition: Products must be unworn, unwashed, unused, and returned in their original packaging with all attached tags and labels intact.

• Exclusions: Items purchased during clearance sales, promotional events, or customized orders are non-refundable and non-exchangeable unless defective or incorrect.

Exchange Process

1. Initiate Request: Contact our support team via WhatsApp or Email with your Order ID, reason for exchange, and clear images/videos of the product.

2. Approval: Once reviewed, our support representative will approve the return and provide pickup or dispatch instructions.

3. Dispatching Return: Customers can send the parcel back to our warehouse address via any traceable courier service.